Outlook crashes when opening excel11/11/2023 However, does not resolve the issue from repeating.įor Outlook, clicking off screen helps, especially if it is a Windows process like Windows Explorer, Task Manager, etc. When frozen, cannot click on new emails, or anything inside Outlook/Windows Explorer until unfrozen. When frozen, Excel preview will not move or scroll, sometimes the mouse icon will change, sometimes it wont. Turning off Protected Mode (and turning it back on).Īdditional observations:When frozen, mouse clicks register and cause action when unfrozen. Turning off Excels multi-threading capability (and turning it back on). Turning off Graphics Acceleration in both Outlook and Excel (as well as turning it back on). I have Tried:Support and Recovery Assistant Full reinstall of Office 365 - I have tried both 32 and 64 bit. No other previewers cause this issue.If Excel Previewer is frozen, I cannot open the Excel Program until it is resolved.When frozen, Excel's CPU usage remains at about 10%, if in Outlook, the CPU usage for outlook will hang too, same for Windows Explorer.I can move my mouse, and use other applications, but not the frozen application. The the issue is limited to excel preview, and the spreadsheet cannot scroll or move. The Issue: Excel Previewer hangs/freezes/stalls in OutlookThis happens with both new and old Excel file formats.
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